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502-208-2607

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Apartment Complex

Our Services

At Resident Reach Services, we offer a complete set of services designed to support property managers, improve resident satisfaction, and increase occupancy. From valet trash and resident engagement to leasing support and maintenance assistance, our goal is to take on the tasks that matter most — but often fall through the cracks. We bring hands-on solutions that help your property run smoothly, build stronger resident relationships, and stand out in today’s competitive market.

Valet Trash Services

Our five-day-a-week doorstep trash pickup is consistent, quiet, and photo-verified for quality assurance. Uniformed team members maintain a professional appearance and provide reliable service that keeps walkways clean and appealing. This daily presence builds resident trust and adds a subtle layer of safety and care to your property.

Resident Engagement & Retention Support

We host on-site resident events, and keep communities engaged with beautifully designed digital and print newsletters. Our team helps residents feel heard and valued through real conversations — not generic surveys. We also conduct annual in-person surveys to gather feedback that helps you make smarter property decisions.

Occupancy & Leasing Support

Resident Reach helps you fill units faster through outreach partnerships with schools, community organizations, and local networks. We host “Meet the Community” events to engage future residents before move-in day. Our team also supports leasing agents with warm follow-up calls and personalized outreach that drives application conversions.

On-Call Delivery Services

Our On-Call Delivery Service allows residents to request essential items from local stores, and we handle the pickup and delivery directly to their door. Whether it's groceries, household items, or prescriptions, our service is designed to save residents both time and money by avoiding high delivery fees charged by third-party companies. It’s a convenient, cost-effective solution that adds real value to the living experience—making everyday errands stress-free.

Reputation & Problem Resolution

We turn satisfied residents into five-star reviewers through authentic, timely encouragement. Our Problem Solving Program follows up on complaints and concerns directly — resolving issues and asking residents to update their feedback when we’ve made things right. This boosts your property’s online presence and replaces generic replies with real solutions.

Floater Maintenance Support

When your team is stretched thin, we provide a trained maintenance floater who can step in and help with daily tasks. From light maintenance to common area support, our technician ensures residents still get timely service. This keeps operations steady and avoids service delays during staffing gaps.

Resident Newsletters & Event Calendars

Our newsletters highlight key updates, reminders, resident spotlights, upcoming events, and more - all
designed to enhance the living experience. We also provide monthly event calendars that visually outline
upcoming activities, meetings, and services, making it easy for residents to stay connected.

Cleaning Services

Moving out can get messy—let us handle the dirty work. Our professional cleaning services are perfect for those hectic move-outs, ensuring units are spotless and ready for the next resident. From deep cleans to last-minute touch-ups, we take the pressure off both residents and property managers by delivering reliable, high-quality results every time. With Resident Reach Services, you move out—we clean up.

Our Company

Resident Reach was created with two priorities in mind: property managers and their residents. Our goal is to lighten your workload while helping you retain current residents and attract new ones. We strive to create a community that truly feels like home.

Head Office

Louisville, KY

Operating Hours

Mon - Fri: 8am - 6pm
​​Saturday: 9am - 6pm
​Sunday: 9am - 6pm

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